Return & Exchange Policy

At Pemberley, we want you to love what you wear. If you're not fully satisfied with your purchase, we're here to help make it right.

Returns

You may return any item within 7 days of receiving your order.

Items must be:

  • Unworn and unwashed.
  • With all original tags and packaging intact.
  • Free from any stains, odors, or damage.

How to Return

  1. Email us at teampemberley.ca@gmail.com within 14 days of receiving your item. Please include your order number and reason for return.
  2.   We will provide you with return instructions and a return shipping address.
  3. Send the item back to us in its original condition (unworn, unwashed, with tags).
  4. Once we receive and inspect the item, a refund will be issued to your original payment method within 7–10 business days.

Note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Exchanges

We offer free size exchanges for the same item (subject to availability). You may exchange any item within 7 days of receiving your order.

Items must be:

  • Unworn and unwashed.
  • With all original tags and packaging intact.
  • Free from any stains, odors, or damage.

 How to Exchange

  1. Email us at teampemberley.ca@gmail.com within 7 days of receiving your item. Please include your order number, the item you would like to exchange, and the new size that you want.
  2. We will confirm availability and send you exchange instructions and a return shipping address.
  3. Send the item back to us in its original condition (unworn, unwashed, with tags).
  4. Once we receive and inspect the item, we will ship out the replacement and share the new tracking details with you.

Note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Exchanges are only available for the same item in a different size. If you'd like a different product, please request a return and place a new order.

From Pemberley, With Love

Thank you for choosing Pemberley! We're honored to be part of your journey and hope to continue dressing you in pieces that feel like home - wherever you are in the world.

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